3rd Party Integration - Cireson Web API

Ben_Tey

Ben_Tey Partner Adept IT Monkey ✭✭

June 2016 in Analyst Portal

Can i use Cireson Web API to integrate with 3rd party ticketing system ?
example:
1. POST when new incident created.
2. GET when receive update for incident.

0

Best Answer

carrie_medine Member Advanced IT Monkey ✭✭✭

June 2016 Answer ✓

You may use the Web API in any fashion you like, for your scenario you would contact the API using the Authentication Token. One such scenario is how our team integrated with Slack to use the API to look up Knowledge Articles. Basically you would just need to code the middleware to communicate with the Web API and the 3rd Party system. Here are some documents that may help you on your way:
https://support.cireson.com/ApiExamples.docx
https://support.cireson.com/KnowledgeBase/View/1199#/

6

Answers

carrie_medine Member Advanced IT Monkey ✭✭✭

June 2016 Answer ✓

You may use the Web API in any fashion you like, for your scenario you would contact the API using the Authentication Token. One such scenario is how our team integrated with Slack to use the API to look up Knowledge Articles. Basically you would just need to code the middleware to communicate with the Web API and the 3rd Party system. Here are some documents that may help you on your way:
https://support.cireson.com/ApiExamples.docx
https://support.cireson.com/KnowledgeBase/View/1199#/

6

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