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Portal Send Email Template

Rob_Simon

Rob_Simon Customer Adept IT Monkey ✭✭

February 2019 in Analyst Portal

On some cold medication at the moment so maybe I'm just not with it but, umm...where can I create a template for the send email feature in the portal?

Image: https://us.v-cdn.net/6026663/uploads/editor/q3/xz52wtciy9yd.jpg

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Geoff_Ross Cireson Consultant O.G.

February 2019 Answer ✓

Hi @Rob_Simon

Create an email notification template in the SCSM Console. Ensure you prefix it with the defined prefix when you installed the Portal, you can look this up / edit it in Admin Settings --> Setting Items (The default is 'Email')

Don't both putting any properties in it as the send email does not support this.

Then it will show up.

Geoff

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Geoff_Ross Cireson Consultant O.G.

February 2019 Answer ✓

Hi @Rob_Simon

Create an email notification template in the SCSM Console. Ensure you prefix it with the defined prefix when you installed the Portal, you can look this up / edit it in Admin Settings --> Setting Items (The default is 'Email')

Don't both putting any properties in it as the send email does not support this.

Then it will show up.

Geoff

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Rob_Simon Customer Adept IT Monkey ✭✭

February 2019

Thanks @Geoff_Ross !

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Stephane_Bouillon Customer Advanced IT Monkey ✭✭✭

March 2021

Hijacking an old conversation. Is there in the newer portal releases a way to add context properties in the mail template ?

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