Problem with Query Result

Roman_Nepomniashchii Customer IT Monkey ✭

March 2019 in Service Manager

I have Request offering in this request is the field query result AD users, but I can't configure criteria what are this, who faced??

Image: https://us.v-cdn.net/6026663/uploads/editor/ak/z2usa7att9m3.jpg

Answers

Justin_Workman Cireson Support Super IT Monkey ✭✭✭✭✭

March 2019

@Roman_Nepomniashchii
It looks like the MP where this RO resides was edited outside of the console. Can you try removing and adding this prompt again?

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Roman_Nepomniashchii Customer IT Monkey ✭

March 2019

Justin_Workman said:

@Roman_Nepomniashchii
It looks like the MP where this RO resides was edited outside of the console. Can you try removing and adding this prompt again?

Yes, if you recreate the prompt again, then the problem disappears, very strangely the MP did not change outside the console.

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