We recommend reviewing what is submitted before posting, in case your idea has already been submitted by another community member. If it has been submitted, vote for that existing feature request (by clicking the up arrow) to increase its opportunity of being added to Cireson solutions.
For more information around feature requests in the Cireson Community click here.
Overhaul History Tab - Increase Functionality and Ease of Use
For a true audit log, I would expect that everytime something changes on a work item, the history log captures it as well as the user (or service account) responsible. Or in the case where the user has kicked off a workflow that caused the change - it shows the user responsible.
Lastly, it would be extrememly helpful to see print functionality added to the history tab as typically managers would like to see a printed (or PDF) summary of tickets that have been escalated and require additional review.