Licenses not reading correct in analyst portal after update
Robert_Osterberg
Customer Advanced IT Monkey ✭✭✭
Hi
Often when updating the cireson portal i have to re-apply the licensing information. the last time it happend was updating from 8.12.3 -> 9.0.3 i have been seeing this for three times and now i know what to look for but the first time this happened it was no fun until i found the cause. is this something someone else is experiencing or maybe it is my PROD env?. All ARO and the analytics where affected this time and they just not appear in the portal.
pls advice
Thx
Often when updating the cireson portal i have to re-apply the licensing information. the last time it happend was updating from 8.12.3 -> 9.0.3 i have been seeing this for three times and now i know what to look for but the first time this happened it was no fun until i found the cause. is this something someone else is experiencing or maybe it is my PROD env?. All ARO and the analytics where affected this time and they just not appear in the portal.
pls advice
Thx
0
Best Answers
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Geoff_Ross
Cireson Consultant O.G.
Hi @Robert_Osterberg
As you can see, the licence was preserved but not valid for this newer version. This will be because this version was to far into the future at the time you retrieved that licence key. Its not about what version you are upgrading from, its about what was the latest version when they key was retrieved.
If you have the product set to automatically renew licences (you need to allow https access to licensing.cireson.com for this to work) then the license will auto-renew on upgrade to a valid version. If you cannot allow access, then you will need to renew manually. You should be able to do this before the upgrade to reduce downtime.
Geoff5
Answers
As you can see, the licence was preserved but not valid for this newer version. This will be because this version was to far into the future at the time you retrieved that licence key. Its not about what version you are upgrading from, its about what was the latest version when they key was retrieved.
If you have the product set to automatically renew licences (you need to allow https access to licensing.cireson.com for this to work) then the license will auto-renew on upgrade to a valid version. If you cannot allow access, then you will need to renew manually. You should be able to do this before the upgrade to reduce downtime.
Geoff