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Custom Service Level tab on IR/SR forms

Alberto_FumagalliAlberto_Fumagalli Customer IT Monkey ✭
Hi to everybody :smile: 
A lot of customers asked me a way to expose SL target and warning dates in a human readable way, because the remaining time (which is the default) may sometimes not providing an immediate evaulation of the deadline in terms of the day of the week.

To solve this problem, I've created a custom tab in both ServiceRequest.js and Incident.js forms in the Customspace path, which enumerates all linked SL instances associated to a SR or an IR.
The code is very simple and attached to this post.

Enjoy it ;)


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    Alberto_FumagalliAlberto_Fumagalli Customer IT Monkey ✭
    The above and provided code refers to the IR scenario; in SR scenario you need to replace

    { DataType: "DateTime", PropertyDisplayName: "Resolved Date", PropertyName: "ResolvedDate", Disabled: true }


    { DataType: "DateTime", PropertyDisplayName: "Completed Date", PropertyName: "CompletedDate", Disabled: true }

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    Gerhard_GoossensGerhard_Goossens Customer Advanced IT Monkey ✭✭✭
    This is awesome, thank you
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