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Custom Service Level tab on IR/SR forms

Alberto_Fumagalli

Alberto_Fumagalli Customer IT Monkey ✭

March 2019 in Community Uploads

Hi to everybody

A lot of customers asked me a way to expose SL target and warning dates in a human readable way, because the remaining time (which is the default) may sometimes not providing an immediate evaulation of the deadline in terms of the day of the week.

To solve this problem, I've created a custom tab in both ServiceRequest.js and Incident.js forms in the Customspace path, which enumerates all linked SL instances associated to a SR or an IR.

The code is very simple and attached to this post.

Enjoy it

ServiceLevelTab.zip 543B

2

Comments

Alberto_Fumagalli Customer IT Monkey ✭

March 2019

The above and provided code refers to the IR scenario; in SR scenario you need to replace

{ DataType: "DateTime", PropertyDisplayName: "Resolved Date", PropertyName: "ResolvedDate", Disabled: true }

with

{ DataType: "DateTime", PropertyDisplayName: "Completed Date", PropertyName: "CompletedDate", Disabled: true }

0
Gerhard_Goossens Customer Advanced IT Monkey ✭✭✭

May 2019

This is awesome, thank you

0

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