Custom Columns at Service Requests

Oliver_Beyer Customer IT Monkey ✭

March 2019 in Analytics

Hi I want to offer a Service in the Portal to request a new User Account. The Problem is, that there are'nt enough fields for matching. Has anyone ever added custom Fields in the SCSM and Can tell me how i Can publish them.

Thanks very much. Regards Oliver

Answers

Geoff_Ross Cireson Consultant O.G.

March 2019

Hi @Oliver_Beyer

You can add custom fields and I would be happy to explain how but, in the case their might be a better way. If you have a licence for Cireson Advanced Request Offering, you can Multi-Map all of your fields into one place.

If not, there are other ways, are you going to automate the creation of the account once the information is gathered by the offering?

Geoff

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