New CMDB Portal greyed out

Gunter_Danzeisen

Gunter_Danzeisen Customer IT Monkey ✭

March 2019 in Analyst Portal

Hi there,
I updated the analyst portal to v9 and now when I want to use the CMDB Portal the web portal turn grey and the three dots appear and the portal will stay this way forever. How can I troubleshoot this?
Thanks
Gunter

0

Best Answer

Brian_Wiest Customer Super IT Monkey ✭✭✭✭✭

March 2019 Answer ✓

This is an IE issue.
See this post about the IE issues in v9
https://community.cireson.com/discussion/4737/cmdb-portal-settings-are-empty#latest

5

Answers

Geoff_Ross Cireson Consultant O.G.

March 2019

Hi @Gunter_Danzeisen

I expect there is an error loading the page meaning that its never removing the loading mask.

Can you press F12 to get into the Browser Developer Tools Console and see if there are any errors.
Also, please confirm exactly which screen this is happening on.

Geoff

0
Brian_Wiest Customer Super IT Monkey ✭✭✭✭✭

March 2019 Answer ✓

This is an IE issue.
See this post about the IE issues in v9
https://community.cireson.com/discussion/4737/cmdb-portal-settings-are-empty#latest

5
Gunter_Danzeisen Customer IT Monkey ✭

March 2019

Thank for all responses. It works with Edge, so it's really a IE issue.

0
Geoff_Ross Cireson Consultant O.G.

March 2019

Glad we got to the bottom of it, this issue is fixed in v9.0.3

0

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