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Activity in view with error

Raymond_Didonato

Raymond_Didonato Customer IT Monkey ✭

March 2019 in Analyst Portal

I had some code written that used the API to add activities to a request when certain conditions applied. It looks like that has caused an issue with a particular CR in our system. There's an activity that is in my My Work view, but if I open the CR itself, the activity is not present. Is there any way that I can purge this activity from the system?

I also cannot find this activity within Service Manager itself if that helps.

Image: https://us.v-cdn.net/6026663/uploads/editor/wd/7gef9p5hdadp.png

When I click the activity itself

Image: https://us.v-cdn.net/6026663/uploads/editor/oj/19dw3abgvr55.png

And when I look at the CR that the activity is in, the activity is not listed

Image: https://us.v-cdn.net/6026663/uploads/editor/px/b835h6g298yg.png

Thanks!

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Justin_Workman Cireson Support Super IT Monkey ✭✭✭✭✭

April 2019 Answer ✓

@Raymond_Didonato - You can clear it out by following the steps in this guide:
How To: Completely Re-sync Data with the Cache Builder in the Cireson Portal

There's a section for removing single work items or just flushing the whole WorkItem table and letting it resync.

5

Answers

Options
Justin_Workman Cireson Support Super IT Monkey ✭✭✭✭✭

April 2019 Answer ✓

@Raymond_Didonato - You can clear it out by following the steps in this guide:
How To: Completely Re-sync Data with the Cache Builder in the Cireson Portal

There's a section for removing single work items or just flushing the whole WorkItem table and letting it resync.

5
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Raymond_Didonato Customer IT Monkey ✭

April 2019

Yep, I was able to remove it using the "How To Remove Items That No Longer Exist In Service Manager" instructions in the KB. Thanks!

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