Portal Calender

Gerhard_Goossens

Good day everyone,

I am struggling with the portal calendars. I have enabled the view in Admin/Navigation, I have an activity with an Implementer, Scheduled Start Date and Scheduled End Date within an SR. But it is not showing up in the calendar.

I have waited a couple of hours, restarted the cache builder but it is not showing up.

Am I missing something or is something broken?





Any help will be highly appreciated

Regards
Gerhard

Brian_Wiest

By default they are in the background and not seen by analysts. But we needed to make analyst be able to update if the use case call for it. Adding to your ServiceRequest.js in your customspace folder

                                    {
                                        columnFieldList: [
                                            { DataType: "DateTime", PropertyDisplayName: "Scheduled Start Date", PropertyName: "ScheduledStartDate", Disabled: false, ColSpan: 2, MinLength: 0, MaxLength: 256 },
                                            { DataType: "DateTime", PropertyDisplayName: "Scheduled End Date", PropertyName: "ScheduledEndDate", Disabled: false, ColSpan: 2, MinLength: 0, MaxLength: 256 },
                                        ],
                                    },

This will make the fields available.

Geoff_Ross

Hi Gerhard,

Can you try putting dates on the SR or CR itself, rather than the activities and see if that shows?

Geoff

Gerhard_Goossens

Geoff_Ross said:

Hi Gerhard,

Can you try putting dates on the SR or CR itself, rather than the activities and see if that shows?

Geoff

@Geoff_Ross

Thank you for your reply. I can't seem to find the place to put a Scheduled Start Date and Scheduled End Date within an SR. I can only find that within the activity itself.

I have a custom SR form but I looked through the default ones and can't find the fields.

Regards
Gerhard

Brian_Wiest

By default they are in the background and not seen by analysts. But we needed to make analyst be able to update if the use case call for it. Adding to your ServiceRequest.js in your customspace folder

                                    {
                                        columnFieldList: [
                                            { DataType: "DateTime", PropertyDisplayName: "Scheduled Start Date", PropertyName: "ScheduledStartDate", Disabled: false, ColSpan: 2, MinLength: 0, MaxLength: 256 },
                                            { DataType: "DateTime", PropertyDisplayName: "Scheduled End Date", PropertyName: "ScheduledEndDate", Disabled: false, ColSpan: 2, MinLength: 0, MaxLength: 256 },
                                        ],
                                    },

This will make the fields available.

Gerhard_Goossens

@Brian_Wiest

Awesome, thank you, that worked like a bomb !!!

Kevin_Stacey

Manual Activities aren't displaying in 'My Calendar', but do show in 'Team Calendar' (we have extended MA's to use Support Groups). SR's & CR's show correctly in either calendar.

We are currently on v9.0.6, our DEV environment is 9.3.4 and I see the same behaviour. Is there something I've missed or is this a bug in 'My Calendar'?