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Advanced Workflow Configuration

Stephane_Bouillon

Stephane_Bouillon Customer Advanced IT Monkey ✭✭✭

April 2019 in Service Manager Console App Feature Requests

Just like you have an Advanced Service Request Offering configuration tool, give us an Advanced Workflow configuration tool that allows:

-) A simple "changed" operator. For example, workflow is triggered when Affected User is changed regardless of other changes
-) A selection for the And/Or operators between criteria clauses in the UI
-) Provide a few simple inline actions, such as update a property (Urgency/Impact/Priority, assigned to, support group, classification, ...) set a relationship (location, ...) or convert to (IN to SR, IN to PR, etc...), add an activity (eg. approval)
-) Combine Notifications and Workflow settings into one panel

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Submitted · Last Updated April 2019

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