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Problems with File Attachments

Service_Desk2Service_Desk2 Member IT Monkey ✭

we have issues with File Attachments in both prod and test.

in prod (v9.0.6) the icon for attachments is missing, so we can view existing attachments or attach new files.

in test (v9.0.9) we have the icon, but when i attach a file and then click save i get this error:
An object of class EnterpriseManagementObject with ID 747320f4-3aa1-5e38-a3c9-66fa4946260f was not found.

Anyone know anything about this?

Best Answer


  • Service_Desk2Service_Desk2 Member IT Monkey ✭
    *we can't view existing attachments or attach new files* it was supposed to say =)
  • Shane_WhiteShane_White Cireson Support Super IT Monkey ✭✭✭✭✭

    It sounds like for your prod environment you have not got the icon enables, if you go to Admin Settings > Features then enable the Header Attachments and let me know if the attachments works for this.

    The icon that is not working sounds a little more tricky, did attachments normally work in the Portal before this? You could try a reinstall of the Portal and see if this fixes it.

    Kind Regards,
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