Filter Portal KB Article based on user role

John_Debersaques

John_Debersaques Customer IT Monkey ✭

April 2019 in Analyst Portal

How would I go about to filter KB Article based on the users role. Say I have content for Analysts and content for End Users.
I would like to hide the analyst content for the end users.
Any tips if this is possible

Regards,

John

0

Best Answer

Brian_Wiest Customer Super IT Monkey ✭✭✭✭✭

April 2019 Answer ✓

And just as a FYI
If you create a KB with only analyst content filled out. The KB will not appear on the end user KB page.

5

Answers

Shane_White Cireson Support Super IT Monkey ✭✭✭✭✭

April 2019

Hi John,

How do you mean by filter? If you set up a KB to have Analyst content then by default the end users will not be able to see this. If you see the image below this shows the 2 sections you have when creating a KB through the Portal.

Hope this helps.
Shane.

0
Brian_Wiest Customer Super IT Monkey ✭✭✭✭✭

April 2019 Answer ✓

And just as a FYI
If you create a KB with only analyst content filled out. The KB will not appear on the end user KB page.

5
John_Debersaques Customer IT Monkey ✭

April 2019

Brian_Wiest said:

And just as a FYI
If you create a KB with only analyst content filled out. The KB will not appear on the end user KB page.

Thanks, I was not albe to test this, but that would be a solution for us

Regards,

John

0
Gerhard_Goossens Customer Advanced IT Monkey ✭✭✭

April 2019

The real solution will be to show analyst content by scoping a AD group. This will help in cases where other departments like HR or Facilities also use the portal to only show the analyst content for specific support group.

2

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