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Filter Portal KB Article based on user role

John_DebersaquesJohn_Debersaques Customer IT Monkey ✭
How would I go about to filter KB Article based on the users role. Say I have content for Analysts and content for End Users.
I would like to hide the analyst content for the end users.
Any tips if this is possible



Best Answer


  • Shane_WhiteShane_White Cireson Support Super IT Monkey ✭✭✭✭✭
    Hi John,

    How do you mean by filter? If you set up a KB to have Analyst content then by default the end users will not be able to see this. If you see the image below this shows the 2 sections you have when creating a KB through the Portal.

    Hope this helps.
  • John_DebersaquesJohn_Debersaques Customer IT Monkey ✭
    And just as a FYI
    If you create a KB with only analyst content filled out. The KB will not appear on the end user KB page.
    Thanks, I was not albe to test this, but that would be a solution for us :) 


  • Gerhard_GoossensGerhard_Goossens Customer Advanced IT Monkey ✭✭✭
    The real solution will be to show analyst content by scoping a AD group. This will help in cases where other departments like HR or Facilities also use the portal to only show the analyst content for specific support group. 
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