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Is it possible to attach more than one "related item" at a time?

Tina_SamsTina_Sams Customer Adept IT Monkey ✭✭
I know I can add multiple attachments but is it possible to select multiple documents from the file browser and add them all in one go rather than one at a time?

Thank you

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    Shane_WhiteShane_White Cireson Support Super IT Monkey ✭✭✭✭✭
    Hi @Tina_Sams

    Do you mean like the below:



    If so, you can do this by Ctrl Clicking individual items to select more than one or you can click a document, hold shift, click another item further down and it will select all of the ones between your 2 selected as well.

    Let me know if this is what you mean.
    Thanks,
    Shane.
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    Tina_SamsTina_Sams Customer Adept IT Monkey ✭✭
    That is what I mean but it didn't seem to work.... maybe it's me!  I'll have another go.
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    Tina_SamsTina_Sams Customer Adept IT Monkey ✭✭
    Yep, tried it again, it won't select more than one item at a time either with ctrl or with shift...
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    Shane_WhiteShane_White Cireson Support Super IT Monkey ✭✭✭✭✭
    Hi @Tina_Sams

    Interesting.. I have tried on IE and on Chrome and it lets me do both.

    Could you possibly try someone else's machine to see if they get the same thing please?

    Thanks,
    Shane.
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    Tina_SamsTina_Sams Customer Adept IT Monkey ✭✭
    OK, I have tried it on IE and Chrome for me and also IE and Chrome on a colleagues machine.  None of them allow multiple selection.
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    Shane_WhiteShane_White Cireson Support Super IT Monkey ✭✭✭✭✭
    Hmm! What version of the Portal are you running?

    Thanks,
    Shane.
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    Tina_SamsTina_Sams Customer Adept IT Monkey ✭✭
    Current Portal Version: 9.0.3.2016
    Management Pack Version: 7.7.2016.201
    Platform Cache Version: 3009.0.3
    Platform Version: 3.4.11
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    Shane_WhiteShane_White Cireson Support Super IT Monkey ✭✭✭✭✭
    Okay well I have got my colleague to check 9.0.3 out and it is not the version of the Portal so I think it must be something local to the machine. So can you try a couple of things for me?

    1. Open up file explorer normally (not through attachments) and see if you can select multiple files in here
    2. Have a look through this and see if this helps: https://www.thewindowsclub.com/cannot-select-more-than-one-file

    What OS are you running? Do you possibly have any GPO's running that couple be preventing this?

    Thanks,
    Shane.
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    Tina_SamsTina_Sams Customer Adept IT Monkey ✭✭

    If I go through file explorer it works just fine, I can select multiple files using ctrl or shift.

    I'm running Windows 10 and I have just tried attaching multiple files to an email and that worked OK.

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