Doubled search results when RO present in multiple SO's
Gabriel_Lences
Customer Advanced IT Monkey ✭✭✭
Hi everyone,
We're currently finishing up on our portal redesign, however we're running to something we'd like to workaround somehow. When a request offering is present in multiple service offerings (this was a request from some of our IT teamleads as they think some requests fit multiple categories), the search result displays all of these request offerings as separate results which i understand since they are coming from different SO's.- shown below.
Can we workaround this somehow where it would grab the title of the RO and check if multiple entries exist for the request and only show one?
I'd be very grateful for any help regarding this matter,
thank you
G.
We're currently finishing up on our portal redesign, however we're running to something we'd like to workaround somehow. When a request offering is present in multiple service offerings (this was a request from some of our IT teamleads as they think some requests fit multiple categories), the search result displays all of these request offerings as separate results which i understand since they are coming from different SO's.- shown below.
Can we workaround this somehow where it would grab the title of the RO and check if multiple entries exist for the request and only show one?
I'd be very grateful for any help regarding this matter,
thank you
G.
0
Best Answer
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Shane_White
Cireson Support Super IT Monkey ✭✭✭✭✭
Hi,
I have now posted a poll on this so please go through and give us your feedback!
https://community.cireson.com/discussion/4834/how-would-you-like-to-see-ros-that-are-a-member-of-multiple-sos-appear-in-the-search
Thanks,
Shane.1
Answers
I have spoken to a colleague regarding this matter and we have logged this as a Problem as we believe this to be a bug.
The PR Reference is PR83900
I believe you may be able to put in a workaround in place using JavaScript as well
Thanks,
Shane.
Thanks for the info
Regards,
G.
I can confirm that this is intended behavior and not a bug but I will still look into a solution for you and see what we can put in place!
I will place a poll with a proposed idea once this is finalized.
Thanks,
Shane.
I have now posted a poll on this so please go through and give us your feedback!
https://community.cireson.com/discussion/4834/how-would-you-like-to-see-ros-that-are-a-member-of-multiple-sos-appear-in-the-search
Thanks,
Shane.
thanks for the info, already voted!