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Can't change language

Service_Desk2Service_Desk2 Member IT Monkey ✭
Hi, 

When we first installed the portal we only choose the Swedish language, now we want to add English.

So i ran the setup again, and added ENU. That worked great.
Going to Admin Settings, Settings Items i see that both LanguageCode and LanguageCodeDateTime is SVE,ENU

But when i go to User Settings and change language i get Request Failed. Nothing more.
I tried to set the webconsole log to debug, but i cant find anything obvious  in the logs.

I change language, click save and all i see in the logs is alot of:
Database instance disposed
Retrieving ConsolUser from datastor fow windows auth
Database instance created

this goes on and on and on.

i have been able to change the language via SQL, but not via the portal.

any suggestions?

Best Answer

  • Service_Desk2Service_Desk2 Member IT Monkey ✭
    Accepted Answer
    After an upgrade to 9.0.11 i can now save on the user settings page and change the language

Answers

  • Shane_WhiteShane_White Cireson Support Advanced IT Monkey ✭✭✭
    Hi @Service_Desk2

    What version of the Portal are you on? Can you take a snip of the error?

    Before you change language if you open F12 to get Developer tools open, then change the language see if you get any errors in the console and post them here.

    Thanks,
    Shane.
  • Service_Desk2Service_Desk2 Member IT Monkey ✭
    We are using 9.0.9, this is our test environment, wanted to try this there before adding a language in prod.

    F12 gives this warning:

    jquery.min.js?v=909:2 [Deprecation] Synchronous XMLHttpRequest on the main thread is deprecated because of its detrimental effects to the end user's experience. For more help, check https://xhr.spec.whatwg.org/.
    sendjquery.min.js?v=909:2
    ajaxjquery.min.js?v=909:2
    saveprofileMain.js?v=909:284
    (anonymous)profileMain.js?v=909:186
    clickUserProfile:2375
    dispatchjquery.min.js?v=909:2
    y.handlejquery.min.js?v=909:2

    and this error:

    POST https://serviceportalen-test.kaka.net/Settings/User/SaveUserProfile/ 500 (Internal Server Error) 
    app.js?v=909:1215 
    XMLHttpRequest.sendapp.js?v=909:1215
    sendjquery.min.js?v=909:2
    ajaxjquery.min.js?v=909:2
    saveprofileMain.js?v=909:284
    (anonymous)profileMain.js?v=909:186
    clickUserProfile:2375
    dispatchjquery.min.js?v=909:2
    y.handlejquery.min.js?v=909:2




  • Service_Desk2Service_Desk2 Member IT Monkey ✭
    just an update,

    i'm not sure that this error is regarding the language change. if i go to User Settings and then click on save without doing any changes i get the same error and some text in a red box that says "Please correct the errors on the form"

    i get the same issue in our Production environment if i go to user settings and then just click on save
  • Service_Desk2Service_Desk2 Member IT Monkey ✭
    Accepted Answer
    After an upgrade to 9.0.11 i can now save on the user settings page and change the language
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