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RDP function to auto logon with account added in Remote Support without App launcher

Sam_Duce

Sam_Duce Customer IT Monkey ✭

April 2019 in Remote Support (Formerly Control Center)

Currently, you need the community app launcher to launch RDP/Remote Support within the portal. it also prompts for password of the account you've already setup in the portal? Making the whole process useless. I can just use mstsc.exe to connect without all those steps.

Please can you add the feature in to auto launch mstsc.exe and leverage the credentials in the portal automatically. This way, Support can rdp in with a local admin account without knowing the account info.

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3 votes

Submitted · Last Updated April 2019

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