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Closed check box on My Work, Team Work, and Active Work

Ryan_MurphyRyan_Murphy Customer Advanced IT Monkey ✭✭✭
On occasion, our Help Desk will need to look back at old Work Items. To my knowledge, this currently can only be done in the Console. It would be useful to have a closed check box or tab within My Work, Team Work, and Active Work. 

 
2 votes

Submitted · Last Updated

Comments

  • Adam_DzyackyAdam_Dzyacky Customer Contributor Monkey ✭✭✭✭✭
    I think you can achieve this with building a Search, saving it, and then publish to the Analysts group?
  • Chris_KeanderChris_Keander Customer Advanced IT Monkey ✭✭✭
    You won't be able to search on Closed incidents that have been groomed to the data warehouse though.
  • Adam_DzyackyAdam_Dzyacky Customer Contributor Monkey ✭✭✭✭✭
    You won't be able to search on Closed incidents that have been groomed to the data warehouse though.
    Oh yea that's right. Darn.
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