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Closed check box on My Work, Team Work, and Active Work

Ryan_Murphy

Ryan_Murphy Customer Advanced IT Monkey ✭✭✭

June 2016 in Service Manager Portal Feature Requests

On occasion, our Help Desk will need to look back at old Work Items. To my knowledge, this currently can only be done in the Console. It would be useful to have a closed check box or tab within My Work, Team Work, and Active Work.

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2 votes

Submitted · Last Updated June 2016

Comments

Adam_Dzyacky Product Owner Contributor Monkey ✭✭✭✭✭

June 2016

I think you can achieve this with building a Search, saving it, and then publish to the Analysts group?

0
Chris_Keander Customer Advanced IT Monkey ✭✭✭

June 2016

You won't be able to search on Closed incidents that have been groomed to the data warehouse though.

0
Adam_Dzyacky Product Owner Contributor Monkey ✭✭✭✭✭

June 2016

Chris_Keander said:

You won't be able to search on Closed incidents that have been groomed to the data warehouse though.

Oh yea that's right. Darn.

0

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