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Add Notes/SR Completion Notes to Service Management DB

Shane_WhiteShane_White Cireson Support Advanced IT Monkey ✭✭✭
I noticed while doing some SQL queries that involved reporting on the Incident Resolution Description that you cannot do the same thing for Service Requests without doing a join to the Service Manager Database.

It turns out that Service Request Completion Notes (Or Implementation Notes in the Portal) are saved to the Notes Column in the Service Manager Database, however this is not brought through into ServiceManagement or Cireson Analytics.

Could this be added? 
3 votes

Submitted · Last Updated

Comments

  • Emma_JenkinsEmma_Jenkins Member IT Monkey ✭
    Sounds like something you helped me with @Shane_White
    We got there in the end but you're right I would have expected them to be available in ServiceManagement or Cireson Analytics anyway.

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