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Add Notes/SR Completion Notes to Service Management DB

Shane_White

Shane_White Cireson Support Super IT Monkey ✭✭✭✭✭

May 2019 in All Other Feature Requests and Ideas

I noticed while doing some SQL queries that involved reporting on the Incident Resolution Description that you cannot do the same thing for Service Requests without doing a join to the Service Manager Database.

It turns out that Service Request Completion Notes (Or Implementation Notes in the Portal) are saved to the Notes Column in the Service Manager Database, however this is not brought through into ServiceManagement or Cireson Analytics.

Could this be added?

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4

4 votes

Submitted · Last Updated May 2019

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Emma_Jenkins Customer IT Monkey ✭

May 2019

Sounds like something you helped me with @Shane_White
We got there in the end but you're right I would have expected them to be available in ServiceManagement or Cireson Analytics anyway.

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