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We recommend reviewing what is submitted before posting, in case your idea has already been submitted by another community member. If it has been submitted, vote for that existing feature request (by clicking the up arrow) to increase its opportunity of being added to Cireson solutions.
For more information around feature requests in the Cireson Community click here.
Add a 'Remove' button/link on Watch List page
Chris_Chekaluk1
Customer Advanced IT Monkey ✭✭✭
Having the Add/Remove Watch List toggled tasks on Work Items is useful. However, the tasks are not available for Closed/Completed workitems. While you can navigate to the Related Items tab and remove it from there, that would be a lot of clicks for the user if they want to clean up their watch list of a bunch of closed/completed work items.
This suggestion is to modify the Watch List page to include a button or link (single click once on the correct page) that will remove Work items from the logged in user's watch list.
This suggestion is to modify the Watch List page to include a button or link (single click once on the correct page) that will remove Work items from the logged in user's watch list.
9
Comments
A common complaint from my users is being stuck on the watch list forever when a ticket is closed. Small addition that will make people much happier!
This can be an issue if you use scoped access etc.
Your request will be a great addition and please everyone :-)
At the very bottom of the related items tab on any ticket form, you should see a watchlist control with a list of users who are on it, and a remove link next to their name. On the end user form, it is just at the bottom of the one and only tab, by default.
If you can ignore the custom CSS, hopefully this looks familiar, otherwise:
If you open up your ticket form in a text editor, you should see something like this, representing the control above:
{ name: "WatchList", type: "multipleObjectPicker", PropertyName: "WatchList", ClassId: "10a7f898-e672-ccf3-8881-360bfb6a8f9a", PropertyToDisplay: {FirstName:"FirstName",LastName:"LastName",Title:"Title",UserName:"UserName",Domain:"Domain",Company:"Company"}, Visible: session.consoleSetting.DashboardsLicense.IsValid && session.enableWatchlist }Screenshot of Related Items View
This example does not have anyone added to the watch list, but if there were, it would have shown and you can remove the users.
Screenshot of Incident.js in CustomSpace folder
I changed the Incident form to remove and add controls to the page.
Like @Tom_Hendricks mentioned, only the tasks on the right-hand column gets removed for closed WIs, so you should just be able to add the relevant fields to the Incident.js in Custom Space
This should get you started.
https://cireson.com/how-to-create-custom-forms-for-cireson-portal/