Affected User App over writes template title

Kathy_Hust Customer IT Monkey ✭

May 2019 in Analyst Portal

We have stored templates to use when creating tickets that have defined titles, but when a ticket is created from the affected user app, the titles are being over written. Is there a way for it not to do this?

Best Answer

Justin_Workman Cireson Support Super IT Monkey ✭✭✭✭✭

May 2019 Answer ✓

@Kathy_Hust - There's not a way to use the template Title. This sounds like a Feature Request...

5

Answers

Justin_Workman Cireson Support Super IT Monkey ✭✭✭✭✭

May 2019 Answer ✓

@Kathy_Hust - There's not a way to use the template Title. This sounds like a Feature Request...

5
Kathy_Hust Customer IT Monkey ✭

May 2019

Thank you @Justin_Workman

0

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