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Create A Copy (ARO) Advanced Request Offering Task within SCSM Console

Jonathan_Boles

Jonathan_Boles Customer Ninja IT Monkey ✭✭✭✭

June 2016 in Service Manager Portal Feature Requests

Requesting creation of a Copy (ARO) Advanced Request Offering Task within SCSM Console to make copying AROs easier. For those of us with hundreds of ROs (some of them almost identical), this would be insanely helpful.

17

17

19 votes

Submitted · Last Updated June 2016

Comments

Adrian_Salone Partner IT Monkey ✭

November 2016

Hey Jonathan, I have a feeling this function already exists out of the box with the SCSM console. Seems to work with AROs also (at least it worked for me today...)
It's a Request Offering console task. Library / Service Catalog / Request Offerings / All Request Offerings
Select the RO to copy. There will be a task on the right hand side: Create a Copy

0
Chris_Keander Customer Advanced IT Monkey ✭✭✭

November 2016

Yes, I can confirm that the Create a Copy already exists and works exactly how you're requesting it.

0
Adrian_Salone Partner IT Monkey ✭

November 2016

Having said that - the 'Create a Copy' task doesn't give you the option of selecting an alternate management pack...so this feature request could fill that gap.

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Jonathan_Boles Customer Ninja IT Monkey ✭✭✭✭

November 2016

Yes, looking to have the full capabilities of copying to another MP just like the OOB task for regular ROs.

0
Andre_Tobers Customer IT Monkey ✭

January 2017

Jonathan_Boles said:

Yes, looking to have the full capabilities of copying to another MP just like the OOB task for regular ROs.

Sorry beeing late but afaik the OOB task does not allow you to select another MP unless you select the option to create a copy of the template as well.

If you create a copy of the template there shouldnt be an issue.

0

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