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Notify Analyst not send added to comment to assigned to analyst

When the highlighted workflow is enabled and there is an assigned to analyst attached to the incident, that analyst is copied on the email that goes to the affected user.  Since most of the time the analyst adding the comment is the assigned to analyst it would be nice to have the option of disabling whether or not the assigned to analyst is included on the email.

5 votes

Submitted · Last Updated


  • Nick_FlintNick_Flint Customer Advanced IT Monkey ✭✭✭
    I created an outlook rule to delete comments sent to myself; I can't really think of an instance that I want to get a notification of my own comment so I vote yes!
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