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Resolved work items get activated

Ilias_El_Taghadouini Customer IT Monkey ✭

June 2019 in Lifecycle Management app

After performing a migration and selecting to copy all items, work items that were in resolved state in the old environment got activated again in the new one. I cannnot confirm yet that all the work items got reactivated or just a bunch, but this is very disturbing behavior, is this expected ?

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Geoff_Ross Cireson Consultant O.G.

June 2019

Hi @Ilias_El_Taghadouini

Where these Incidents or Service Requests? Where they in the OOB Resolved Status?
What does their history show? Both the new and old (attached) history.

Geoff

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