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Incident update emails

Josh_WinnJosh_Winn Customer IT Monkey ✭
in General Discussion
Hello
Is there a way to get an email sent out when an incident is updated by the user or by the analyst assigned to the ticket?

does the cireson notify analyst do this?

Best Answer

Answers

  • Shane_WhiteShane_White Cireson Support Super IT Monkey ✭✭✭✭✭
    Hi @Josh_Winn

    Yes you can use Cireson Notify Analyst to do this:




    Thanks,
    Shane.
  • Josh_WinnJosh_Winn Customer IT Monkey ✭
    I do not see the Action Log Notify

  • Shane_WhiteShane_White Cireson Support Super IT Monkey ✭✭✭✭✭
    @Josh_Winn

    Is your Console Licensing App up to date and the product licensed?

    Looks like your notify analyst is up to date.

    Thanks,
    Shane.
  • Josh_WinnJosh_Winn Customer IT Monkey ✭
    It looks to be
  • Shane_WhiteShane_White Cireson Support Super IT Monkey ✭✭✭✭✭
    @Josh_Winn

    Hmm interesting, what version of the console app licensing are you using?

    Thanks,
    Shane
  • Josh_WinnJosh_Winn Customer IT Monkey ✭
    7.10.206.8
  • Shane_WhiteShane_White Cireson Support Super IT Monkey ✭✭✭✭✭
    @Josh_Winn

    Could you please update this to the latest and see if it appears?

    Thanks,
    Shane.
  • Josh_WinnJosh_Winn Customer IT Monkey ✭
    OK, I updated the licensing app and now when I go to setting for it or the notify analyst I get this

    Date: 6/5/2019 11:32:53 AM
    Application: System Center Service Manager
    Application Version: 7.7.16.34
    Severity: Error
    Message: Could not load type 'Microsoft.EnterpriseManagement.UI.Extensions.Shared.ConsoleContextHelper' from assembly 'Microsoft.EnterpriseManagement.UI.Extensions, Version=7.0.5000.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35'.

    System.TypeLoadException: Could not load type 'Microsoft.EnterpriseManagement.UI.Extensions.Shared.ConsoleContextHelper' from assembly 'Microsoft.EnterpriseManagement.UI.Extensions, Version=7.0.5000.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35'.
       at Microsoft.EnterpriseManagement.UI.SdkDataAccess.ConsoleTaskHandler.DoTask(IList`1 navigationNodes, NavigationModelNodeTask task, List`1 parameterList)
       at Microsoft.EnterpriseManagement.UI.SdkDataAccess.ConsoleTaskHandler.DoTask(IList`1 navigationNodes, NavigationModelNodeTask task)
       at Microsoft.EnterpriseManagement.ServiceManager.UI.Console.ConsoleJobExceptionHandler.ExecuteJob(IComponent component, EventHandler`1 job, Object sender, ConsoleJobEventArgs args)

  • Shane_WhiteShane_White Cireson Support Super IT Monkey ✭✭✭✭✭
    Hi @Josh_Winn

    That is interesting, is that DLL in the following location:
    Program Files\Microsoft System Center\Service Manager

    You will be looking for Microsoft.EnterpriseManagement.UI.Extensions.dll

    If it is there Right click the file and do properties and check that the file is not being blocked.

    Also just to confirm you have these other dll files in there and unblocked:

    LicenseManagement.Client.dll

    Cireson.Console.Licensing.Workflows.dll

    Cireson.Assignment.Workflows.dll

    Lastly can you confirm the versions of the following management packs?

    Cireson Console App Licensing

    Cireson notify Analyst

    Cireson Notify Analyst Workflows

    Are these all located on your SCSM Workflow server, it must be on the workflow server.

    Thanks,

    Shane.

  • Josh_WinnJosh_Winn Customer IT Monkey ✭
    the cireson files were blocked. I unblocked them, but I still cannot access the licensing app or the notify

    Cireson Console App Licensing - 8.0.7.2012

    Cireson notify Analyst - 8.0.8.2012

    Cireson Notify Analyst Workflows- 8.0.8.2012

    Thanks

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