Manual Activity, Change Request, and Problem Support Group Lists

Nicholas_VelichNicholas_Velich Cireson Consultant Ninja IT Monkey ✭✭✭✭
The attached extension provides Management Packs for the Manual Activity, Change Request, and Problem classes to add a new enum list representing "Support Group." Previous versions of the Portal had support for Manual Activity and Change Request Support Groups, and this extension had already been provided to the Community for those classes. An upcoming release of the Portal will also support Problem Support Groups. This post serves to centralize all 3 extensions in one place.

In order to use "Support Groups" with any of these classes, a list to represent the Support Group must be in place, and these standardized management packs take care of that extension for you. These same extensions have been and will continue to be referenced in any relevant example customizations provided by the Cireson Team. It is perfectly fine to use your own in-house extensions for these Support Group lists, just keep in mind you will have to tweak any existing Cireson-provided customization to use your organization's values instead.

There is also an unsealed version of each Management Pack and a sealing key included in this .zip file in case you want to extend for your organization's purposes. 

A Read Me file is included-- please read in full before importing or extending this!


  • Peter_MiklianPeter_Miklian Customer Advanced IT Monkey ✭✭✭
    Nice. Don't you plan implementing also Time Tracker into activities out of the box so users don't need to make their own customizations? Thanks.
  • Andrew_SunnyAndrew_Sunny Member IT Monkey ✭

    Hi, will these MPs work with the console and MAWI? (we're not using the portal)

  • Nicholas_VelichNicholas_Velich Cireson Consultant Ninja IT Monkey ✭✭✭✭

    Hi @Andrew_Sunny - these management packs are class extensions for each of the work item classes listed above. These will still extend the class on the console side as well, and they will appear in the "extensions" tab of the form. This extension has no impact on MAWI.

  • John_LongJohn_Long Customer Adept IT Monkey ✭✭

    Hi @Nicholas_Velich , just curious, will this continue to work with 2016/2019 or will the change in Microsoft.EnterpriseManagement.ServiceManager.UI.Console version be an issue?


  • Nicholas_VelichNicholas_Velich Cireson Consultant Ninja IT Monkey ✭✭✭✭

    Hi John,

    I'm not aware of any issues with these extensions in 2016/2019, and have been using them there without any trouble.



  • Marek_LefekMarek_Lefek Customer Advanced IT Monkey ✭✭✭

    Does it allow me to define Support group in MA, CR in template?

  • Nicholas_VelichNicholas_Velich Cireson Consultant Ninja IT Monkey ✭✭✭✭

    This is just a class extension, so you can set the values in a template via the "Extensions" tab of the form in the console.

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