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SMP: @Mention functionality for AD/Email Groups

Shane_White

Shane_White Cireson Support Super IT Monkey ✭✭✭✭✭

June 2019 in Service Manager Portal Feature Requests

Hi,

I think it would be beneficial to have the ability to @mention a AD or Email Group so that you don't have to @mention lots of people in one go, say you wanted to mention all service desk members on a ticket and you have 10 members of the Service Desk, it would be much easier to mention the group.

Thanks,
Shane

10

10

10 votes

Submitted · Last Updated June 2019

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Sean_Terry Customer Advanced IT Monkey ✭✭✭

June 2019

It would be good to have the choice to enable or disable this. I'd love it but other areas may not. It would also be good to select which groups could be included or excluded.

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