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Send Mail: From Portal and CC Analyst + Bcc + DL support

Peter_Miklian

Peter_Miklian Customer Advanced IT Monkey ✭✭✭

June 2019 edited June 2019 in Service Manager Portal Feature Requests

We'd like to have 3 new settings/features Cireson Advanced Send Mail:

Reply To: From Portal and CC Analyst. Now we can set From Analyst and CC Portal. When end-user gets e-mail comment and click 'Reply' instead of 'Reply to all' his reply is not delivered to portal and it's not tracked, only analyst gets reply.
BCC recipient. We use 1 shared mailbox where goes as Bcc every e-mail sent from portal (we use Orchestrator to send all notifications). Our Service Desk can use it to easily check if e-mails were sent to users if they complain.
ability to enter distribution groups when selecting recipients

8

8

8 votes

Submitted · Last Updated June 2019

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Peter_Muttenthaler Partner Advanced IT Monkey ✭✭✭

October 2019 edited October 2019

Hi Peter,
I've upvoted too, Shane created second FR for me ;).
https://community.cireson.com/discussion/comment/18979#Comment_18979
BR
Peter

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Peter_Miklian Customer Advanced IT Monkey ✭✭✭

April 2020 edited April 2020

As for point 3: distribution groups seems to be accepted for recipient when the whole email address along with the email suffix (e.g @cireson.com) is filled out but still can't be chosen/autocompleted.

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