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User's values not being saved when they press the save button

Bryan_ScottBryan_Scott Customer IT Monkey ✭

I have user's that have been complaining about fields not saving in IRs and SRs in the portal not saving when they hit apply and save. But when they come back a few minutes later and type in the information it works fine. Anyone with some ideas?


  • Tom_HendricksTom_Hendricks Customer Super IT Monkey ✭✭✭✭✭

    Try recycling the app pools on your server? This seems like maybe you have load balanced more than one portal server, perhaps?

    If it never works, then there are lots of other things I would recommend, but the fact that it sometimes does (assuming for the same fields) could also suggest that your type projection for the form might be missing a relationship that you are trying to save to (wouldn't apply to just text/number/date properties).

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