Limit size attached files

Roman_NepomniashchiiRoman_Nepomniashchii Customer IT Monkey ✭

When I set limit size attached files in SCSM Administration->Settings->Service Request Settings 10Mb. This limit applied for all SR in system even to those requests where the limit is 2Mb. Is it possible to make a total limit of 10, and in a specific request, for example, 5Mb? how does it work in SCSM?

Answers

  • Shane_WhiteShane_White Cireson Support Advanced IT Monkey ✭✭✭

    Hi @Roman_Nepomniashchii

    I think what you are asking is can you restrict the file size for particular SR's and if I am right in understanding there is something you can do with Request Offerings. If you have a file attachment prompt in a Request Offering, when you configure that prompt you can limit the file attachment size in here. But I don't think there is any other way.

    You may be able to use a customisation of some sorts!

    Thanks,

    Shane.

  • Roman_NepomniashchiiRoman_Nepomniashchii Customer IT Monkey ✭

    It is not working. If  I set limit size attached files in SCSM Administration->Settings->Service Request Settings 10Mb, in specific request offering I set 2Mb, I can still upload 10Mb

  • Shane_WhiteShane_White Cireson Support Advanced IT Monkey ✭✭✭

    Hi @Roman_Nepomniashchii

    Are you trying to upload the file through the Request Offering itself or once the SR is created?

    I don't think you will be able to restrict it once the SR has been created from the RO.

    Thanks,

    Shane

  • Roman_NepomniashchiiRoman_Nepomniashchii Customer IT Monkey ✭

    I upload through the Request Offering I fill the field of forms(RO) and I attach file, I can attach only size which I set in Administration->Settings->Service Request Settings but I set other size in this RO and it not work.

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