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File Name for File attachments

Wolfgang_Schmidt

Wolfgang_Schmidt Customer Adept IT Monkey ✭✭

June 2016 in Service Manager Portal Feature Requests

In the Incident Mask under related items you can finde the file attachments. In the File Name starts with "email.......eml" there you see only Date and Time under the File Name. Is it possible to expand that File Name with the Title from the Mail? Sometimes it is very hard to find the right email on the base of the date within the name.

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Submitted · Last Updated June 2016

Comments

Jonathan_Boles Customer Ninja IT Monkey ✭✭✭✭

June 2016

To expand on @Wolfgang_Schmidt's request - it would be super helpful if analysts were able to rename file attachments within the portal.

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Wolfgang_Schmidt Customer Adept IT Monkey ✭✭

June 2016

No, the Analyst can only open or remove the attachments.

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Jonathan_Boles Customer Ninja IT Monkey ✭✭✭✭

June 2016

Wolfgang_Schmidt said:

No, the Analyst can only open or remove the attachments.

Ok, I'm creating a new feature request for this then. Thanks!

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