login issues with newly installed portal
IT_Monkey_MW
Member IT Monkey ✭
Hello everyone! I have recently downloaded and installed the free self-service portal for SCSM, and am not able to login once the install has completed. Looking in the WebConeole.log, I have the following entries:
2019-07-10 09:59:20,582, ERROR [ 1]: Unable to retrieve Affected User license info: An object of class ManagementPackClass with ID 4e2ef5f4-7f46-8796-1059-93a836016275 was not found.
2019-07-10 09:59:20,676, ERROR [ 1]: Unable to retrieve Survery App license info: An object of class ManagementPackClass with ID b90ab153-ac71-c078-442a-34ed9a73af56 was not found.
2019-07-10 09:59:20,707, ERROR [ 1]: Unable to validate license. Error: No license found.
2019-07-10 09:59:23,360, ERROR [ 15]: Login Missing localization value for requested Key.
2019-07-10 09:59:23,360, ERROR [ 15]: Username Missing localization value for requested Key.
2019-07-10 09:59:23,360, ERROR [ 15]: Password Missing localization value for requested Key.
2019-07-10 09:59:23,376, ERROR [ 15]: RememberMe Missing localization value for requested Key.
2019-07-10 09:59:23,376, ERROR [ 15]: Required Missing localization value for requested Key.
Is this in fact a free product, and I did not install it correctly? Or is there some kind of license that I need?
Comments
Hi @IT_Monkey_MW
Anything to do with unable to retrieve license info is because you do not have those products installed so you can ignore those errors.
Although those localization key errors are interesting, does the login page load? How far do you get before you cannot go any further?
Thanks,
Shane.
I was able to get this resolved, by a complete reinstall. Thanks for the reply!