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Cannot edit Manual Activities

Currently using the Community SSP and I have a strange issue where the analysts can see the manual activities but cannot edit or complete them using the /ServiceRequest/Edit/SR360871?activityId=MA360873&tab=activity link.

However they can complete the MA using /ManualActivity/Complete/MA360873 link.

So is editing the MA restricted using /ServiceRequest/Edit/SR360871?activityId=MA360873&tab=activity link?

Thank you.

Best Answer

Answers

  • Shane_WhiteShane_White Cireson Support Advanced IT Monkey ✭✭✭

    Hi @Ozge_Ozkaya

    My initial thought on this would be that the Community SSP only gives access to Incident work items, if you would like all workitems then you would need a license for the full version.

    Thanks,

    Shane

  • Ozge_OzkayaOzge_Ozkaya Member IT Monkey ✭

    Is this behavior changed with the latest releases, because as far as I remember, we could be able to edit the activities in the earlier versions...

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