Home Self-Service Portal - Community

Cannot edit Manual Activities

Ozge_OzkayaOzge_Ozkaya Member Adept IT Monkey ✭✭

Currently using the Community SSP and I have a strange issue where the analysts can see the manual activities but cannot edit or complete them using the /ServiceRequest/Edit/SR360871?activityId=MA360873&tab=activity link.

However they can complete the MA using /ManualActivity/Complete/MA360873 link.

So is editing the MA restricted using /ServiceRequest/Edit/SR360871?activityId=MA360873&tab=activity link?

Thank you.

Best Answer


  • Options
    Shane_WhiteShane_White Cireson Support Super IT Monkey ✭✭✭✭✭

    Hi @Ozge_Ozkaya

    My initial thought on this would be that the Community SSP only gives access to Incident work items, if you would like all workitems then you would need a license for the full version.



  • Options
    Ozge_OzkayaOzge_Ozkaya Member Adept IT Monkey ✭✭

    Is this behavior changed with the latest releases, because as far as I remember, we could be able to edit the activities in the earlier versions...

Sign In or Register to comment.