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Hide Requests in "Team Requests" view

Priyan_MistryPriyan_Mistry Customer IT Monkey ✭
edited July 18 in Analyst Portal

Does anyone know of any way to hide certain requests in the "Team Requests" view?

Comments

  • Justin_WorkmanJustin_Workman Cireson Support Super IT Monkey ✭✭✭✭✭

    You can use the grid filters on one or more of the columns and use a 'does not contain' or 'does not equal' criteria.

  • Priyan_MistryPriyan_Mistry Customer IT Monkey ✭

    Is it possible to apply the same filter to everyone's Team Requests view? We have HR setup on the portal and people may make certain requests that they don't want others to see, so is it possible to use JavaScript to apply a filter to all users Team Requests view?

  • Justin_WorkmanJustin_Workman Cireson Support Super IT Monkey ✭✭✭✭✭

    The best way to hide things in that scenario would probably be to use Work Item queues and scope the Security Roles in SCSM in such a way that the work items just don't show up for the people that aren't supposed to see them.

  • LeeJonesLeeJones Member IT Monkey ✭

    @Priyan_Mistry, I get what you're trying to do. We are setting up HR as "analysts" but only want them to see their work, and others to see non-HR items. I think we'll have it figured out soon, I'll try to share back on this post.

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