Approval Workflow Question

SCSM_CreatorSCSM_Creator Member IT Monkey ✭

If we have a Support Group that has 5 child groups and in those 5 child groups there are teams of people, how do we set a unanimous approval but where only 1 member from each group needs to approve/deny the request? Thanks!

Example Below:

Support Group Item

Child 1 - has 27 ppl - only 1 needs to approve/deny

Child 2 - has 4 ppl - only 1 needs to approve/deny

Child 3 - has 8 ppl - only 1 needs to approve/deny

Child 4 - has 4 ppl - only 1 needs to approve/deny

Child 5 - has 7 ppl - only 1 needs to approve/deny

All 5 child groups need to approve the request (in no particular order). If one group denies the request it will be marked as failed/denied and the workflow will stop.

Best Answers

Answers

  • SCSM_CreatorSCSM_Creator Member IT Monkey ✭

    Great! Thank you both for your answers! Now I have to throw a wrench into the plan. What if we have an initial review that needs to be approved before proceeding to the parallel activity?

    Example below:

    RA - Group A - has 8 ppl - needs to review process. Only 1 person needs to approve. If approved, goes to Parallel Activity below. If denied, employee who submitted the request will receive an email notification outlining why it was denied.

    Parallel Activity:

    RA - Group A (same as above, but will do a closer analysis) - will the approval in the initial review stick or do I need to do something here?

    RA - Group B - has 27 ppl; only 1 needs to approve/deny

    RA - Group C - has 4 ppl; only 1 needs to approve/deny

    RA - Group D - has 4 ppl; only 1 needs to approve/deny

    RA - Group E - has 7 ppl; only 1 needs to approve/deny

    Thanks!

Sign In or Register to comment.