Margarete_Jussen
Customer Adept IT Monkey ✭✭
For example we have several ticket related to this business service but nothing is shown here in cmdb portal. Could anyone help please? Regards, Margret
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Answers
Hi @Margarete_Jussen e,
Could you open the Developer tools using F12 and type the following in the console tab:
pageForm.viewModel.RelatesToWorkItem
This will help determine whether or not the data is being loaded in or if the form is failing to display it.
Thanks,
Shane.
Is this enough?
Yes that is perfect, okay this means the information is not being brought through.
What have you got set under Dynamic Data settings?
Thanks,
Shane
And what admin settings > Group settings?
This will help check there is no custom type projections blocking you viewing it
Thanks,
Shane.
Is that bottom one pointing to the MT_Microsoft$systemcenter$BusinessService class?
Thanks,
Shane.
yes
Can you check that the custom type projection for UKASMIT_AdminGroup has a type projection for RelatesToWorkItem?
Thanks,
Shane
No we have only those definitions:
<TypeProjections>
<TypeProjection ID="UKA_SM_IT_ADMINGROUP" Accessibility="Public" Type="ClassExtension_4948a9ce_9966_4c83_8064_32b4947726e6">
<Component Path="$Context/Path[Relationship='IT_AdminGroup']$" Alias="Component_IT_AdminGroup" />
<Component Path="$Context/Path[Relationship='Rufbereitschaft']$" Alias="Component_RB" />
<Component Path="$Context/Path[Relationship='System!System.ConfigItemOwnedByUser']$" Alias="ComponentAlias_Owner" />
</TypeProjection>
</TypeProjections>
</EntityTypes>
</TypeDefinitions>
What do I have to enter there also?
You will need to create Type Projections for all the relationships you want.
So when you create a custom type projection you need to have Type Projections for all the relationships you want.
Thanks,
Shane.
This might help explain better what you need to do!
Thanks,
Shane