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SMP: Send Email Task using Substitution strings in SCSM Templates

Shane_White

Shane_White Cireson Support Super IT Monkey ✭✭✭✭✭

July 2019 in Service Manager Portal Feature Requests

Hey Community!

Raising this as I have seen this issue with a couple of customers now and would like to see how popular it is!

In the Portal currently when you use the Send Email task and select a template from SCSM that uses substitution strings like:

"$Context/Property[Type='CustomSystem_WorkItem_Library!System.WorkItem']/Description$"

When the email sends those substitution strings are not swapped for the values they should be as there is currently no logic communicating with the SDK.

Thanks.

9

9

9 votes

Submitted · Last Updated July 2019

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Mikkel_Madsen Customer Advanced IT Monkey ✭✭✭

August 2019

@Shane_White
https://community.cireson.com/discussion/4278/substitution-strings-in-send-email
https://community.cireson.com/discussion/1187/send-email-to-allow-property-placeholder-fields-from-sr-incidents

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