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SMP: Send Email Task using Substitution strings in SCSM Templates

Shane_WhiteShane_White Cireson Support Super IT Monkey ✭✭✭✭✭

Hey Community!

Raising this as I have seen this issue with a couple of customers now and would like to see how popular it is!


In the Portal currently when you use the Send Email task and select a template from SCSM that uses substitution strings like:

"$Context/Property[Type='CustomSystem_WorkItem_Library!System.WorkItem']/Description$"

When the email sends those substitution strings are not swapped for the values they should be as there is currently no logic communicating with the SDK.

Thanks.

9 votes

Submitted · Last Updated

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