Allow send email users to change ticket status
I allowed staff to update statuses on IRs. I selected 'Active' and in a single server environment it excluded Resolved and Closed (which was good!) and only allowed them to select Active, Active/Pending, Active/With Third Party. When I do the same in a 2 server portal environment they still see Resolved and Closed which is confusing and slightly frustrating.
Anyone got any ideas? User error? Bug?
I don't want to allow staff to select resolved because it doesn't include resolved date yet (waiting for a fix) and don't want it to go straight to closed.