Allow send email users to change ticket status

Sean_Terry Customer Advanced IT Monkey ✭✭✭

July 2019 in Advanced Send Email

I allowed staff to update statuses on IRs. I selected 'Active' and in a single server environment it excluded Resolved and Closed (which was good!) and only allowed them to select Active, Active/Pending, Active/With Third Party. When I do the same in a 2 server portal environment they still see Resolved and Closed which is confusing and slightly frustrating.

Anyone got any ideas? User error? Bug?

I don't want to allow staff to select resolved because it doesn't include resolved date yet (waiting for a fix) and don't want it to go straight to closed.

Answers

Sean_Terry Customer Advanced IT Monkey ✭✭✭

July 2019

Currently using 9.0.15.2016

0

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