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Enhance ARO query prompt control to allow defining of a default value

Chris_Chekaluk1

Chris_Chekaluk1 Customer Advanced IT Monkey ✭✭✭

August 2019 in Service Manager Portal Feature Requests

We use Asset Management's Organization class extensively in ARO's prompting the request to select the appropriate Organization they are in.

I am able to pass the logged in user's token to this prompt to choose the correct Organization. However, this approach breaks down if/when an Analyst uses the 'On Behalf Of' feature to submit a IR/SR for a different user.

I think it would be useful if the ARO's query prompt control could be enhanced to optionally allow the dev/admin to define a default selected value for the picker, while still allowing the requester the ability to override the default value.

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Submitted · Last Updated August 2019

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