Device Primary User, which ultimately can set hardware asset primary user and/or custodian

Aaron_BoockAaron_Boock Customer Advanced IT Monkey ✭✭✭

Is device Primary User set strictly based on SCCM user device affinity via SCCM connector?

OR

Is device Primary User set using top console user from SCCM?

Best Answer

Answers

  • Eugene_RackEugene_Rack Customer IT Monkey ✭
    Good afternoon
    Is there a way to allow the support team to manually update the Primary Owner without it being overwritten by the SCCM connector information relating to Primary Owner?

  • Konstantin_Slavin-BoKonstantin_Slavin-Bo Customer Advanced IT Monkey ✭✭✭
    @Eugene_Rack
    On what? A Windows Computer or Cireson Assets?

    Windows Computers; no, as that would get overwritten by the SCCM connector on next sync. You would need to use another field.

    On Cireson Assets; I think this would be possible, as the Cireson Hardware Asset Sync workflow could be deactivated.
  • Eugene_RackEugene_Rack Customer IT Monkey ✭
    Sorry, yes on a windows computer. Thanx for your answer, I thought that would be case. May have to use another field.
  • Konstantin_Slavin-BoKonstantin_Slavin-Bo Customer Advanced IT Monkey ✭✭✭
    The Custodian on the Windows Computer form is not sync'ed by the SCCM connector, so you could utilize that field to serve your purpose?
  • Peter_SettlePeter_Settle Customer Advanced IT Monkey ✭✭✭

    Have you looked at this knowledge article on the Cireson Support portal?

    https://support.cireson.com/KnowledgeBase/View/1335#/

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