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End User comments not saving

Emma_JenkinsEmma_Jenkins Customer IT Monkey ✭

I have had a number of reports from our End Users who claim to have added a comment to their workitem but they aren't there. the first obvious thing was are they clicking add and save before leaving the page and in some instances this might be the case! But say when I do watch the User add their comment correctly and it saves all fine so I know that they know what they are doing, what else could have gone wrong previously? They aren't one offs either I have Users repeatedly giving us the same answer while an Analyst keeps repeating the question.

There is nothing to suggest comments were added in job history and when I log into the console I cannot see any of the missing comments there either.

Bit odd really, I don't know where to look in the DB for comments but surely they would be reflected in the console if not the portal anyway so genuinely stuck for an explanation here.🤔

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