IT Monkey:   


Formal Cireson Support (phone, email, and web) is not included with the free Self-Service Portal – Community app. For trouble shooting assistance, take advantage of the Cireson Community to find answers to your questions. However, if you’d like to purchase a Support Package to access more formal Cireson Support (phone, email, and web), please contact us today to learn more on the pricing options.

Problem with Incident extended property

Hi!

Recently we have installed the community web portal version 9.3.4 on our production enviroment.

i have a problem with an extended property of an Incident, it's a string property internaly named "WorkItem" . The problem is that when i Fill that property the users (Analyst and End-User likewise) get this error:

If i clean the property, everyone can acces the incident without problems. Sadly we use that property so it's not an option.

Can you help me?

Cachebuilder.log shows no error.

Webconsole.log throws this:

2019-08-23 18:44:21,369, ERROR [ 25]: Incident / Edit

System.ArgumentNullException: Value cannot be null.

Parameter name: source

  at System.Linq.Enumerable.FirstOrDefault[TSource](IEnumerable`1 source)

  at Cireson.ServiceManager.Services.Implementations.WorkItemService.<GetViewModelDataAsync>d__12.MoveNext()

--- End of stack trace from previous location where exception was thrown ---

  at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)

  at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)

  at CiresonWebConsole.Controllers.api.V3.ProjectionController.<GetProjection>d__9.MoveNext() in D:\a\1\s\Cireson.WebConsole\Cireson.ServiceManager.WebConsole\Controllers\api\V3\ProjectionController.cs:line 96

--- End of stack trace from previous location where exception was thrown ---

  at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)

  at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)

  at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd(Task task)

  at CiresonWebConsole.Areas.WIs.Controllers.IncidentController.<Edit>d__12.MoveNext() in D:\a\1\s\Cireson.WebConsole\Cireson.ServiceManager.WebConsole\Areas\WIs\Controllers\IncidentController.cs:line 162


Thanks

Answers

  • EruannEruann Member IT Monkey ✭

    One more thing,

    We have another String field internally called "Closed_Description" , we dont have any problem with that field. Only when an analyst fills the "workitem" field we get the error.


    thanks!

Sign In or Register to comment.