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Analyst raising a request

Tom_HydeTom_Hyde Customer Advanced IT Monkey ✭✭✭
edited June 2016 in Analyst Portal
One of our Analysts has created a SR and assigned it to another analyst to work on - They are added as the Affected User. They have gone into the ticket and want to chase whats going on with their request. When adding to the action log it emails himself and when using the Send Mail it also sends to himself. He is an Advanced Operator user role.

Is there a way other than being an End User where the analysts can update their request and it send to the person who is looking after the ticket rather than sending to the affected user? (Other than changing the email address of the Send Email task).


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