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Browse By Category - Not showing results from all language

Mikkel_MadsenMikkel_Madsen Customer Advanced IT Monkey ✭✭✭

KbSearchByUserLocale is available under "setting items" and is set to false so all knowledge article can be search but the "Browse By Category" list doesn't show results from all language - only for the selected portal language!

Is this a bug and does anyone know a workaround for this?

Comments

  • Justin_WorkmanJustin_Workman Cireson Support Super IT Monkey ✭✭✭✭✭

    @Mikkel_Madsen - There's not a way to alter the browse behavior like there is for the search behavior. You can raise a feature request though!

  • Shane_WhiteShane_White Cireson Support Ninja IT Monkey ✭✭✭✭

    Hi @Mikkel_Madsen

    This was actually raised to us by a customer in a ticket and this is by design, because if you had a lot of KB's, but lots of the same KB but in different languages, then if it were to show all it would be very cluttered.

    So I would also raise a Feature Request for maybe an option to have one or the other, show all lanugages or just local.

    Thanks,

    Shane

  • Mikkel_MadsenMikkel_Madsen Customer Advanced IT Monkey ✭✭✭

    @Shane_White and @Justin_Workman what is the idea behind the setting item "KbSearchByUserLocale" if only half of the system use it? 🙄

    I don't think i'm getting anywhere with a feature request - can you guide me where to edit the original code to make it language independent?

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