Duplicating an SR option?, SRs that are super slow to load/open

Isabella_MichelIsabella_Michel Customer IT Monkey ✭

Hey,

Just wondering if there is a way that I can duplicate an SR at the activity that it is stopped at into a new one without having to go through the manual stuff. I have been having users re-submit their SRs in the event they et hung up somehow but I'm wondering if there is a better way to do this.

In addition to that, if there are a couple of SRs that are super slow to load when everything else seems to be okay does that mean that these have to be re-submitted or is there a way to jog them into a better performance.


Thanks for your help!

Answers

  • Peter_MiklianPeter_Miklian Customer Advanced IT Monkey ✭✭✭

    @Isabella_Michel did you try Copy To New task in the right SR task pane in portal? It duplicates the SR but applies default Request Offering template...

    Check count items in action log in your 'slow' SRs. Just a guess...

  • Isabella_MichelIsabella_Michel Customer IT Monkey ✭

    Sounds good. I realize that "copy to new" task is in there and I tried that but that default piece is kind of what I was trying to figure out getting around. The action log has helped with the slow SRs. Thanks! In the end I think resetting services helped with this.

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