Duplicating an SR option?, SRs that are super slow to load/open
Just wondering if there is a way that I can duplicate an SR at the activity that it is stopped at into a new one without having to go through the manual stuff. I have been having users re-submit their SRs in the event they et hung up somehow but I'm wondering if there is a better way to do this.
In addition to that, if there are a couple of SRs that are super slow to load when everything else seems to be okay does that mean that these have to be re-submitted or is there a way to jog them into a better performance.
Thanks for your help!