Why does Search spin and spin and not return results
I have both LIVE and DEV environments now running the Self-Service Community Portal v126.96.36.1999.
Search works fine in DEV and I can find knowledge articles and request offerings fine (and fast)!
However in our LIVE environment both this version and our previous versions, v188.8.131.526 (SSP) and 184.108.40.2066 (Analyst Portal) Search simply spins and spins (the three dots) and doesn't return results. It isn't really a hang because one can select other options on the page and move on to something else. I can search for incidents using search criteria, that works O.K. However KnowledgeBase and Search Catalogue Searches don't work. I upgraded to v220.127.116.119 in the hope that the issue would be resolved but no joy. I've also compared the Admin Settings - Setting Items and I can't see anything obvious as there is very little difference between the environments and nothing that screams Search. Any ideas folks? Thanks, Ben.