Analyst not seeing content on Portal
We hire contractors, who sometimes become employees. Contractors have usernames in the format vdr-username. When they become employees, we drop the vdr and use only the username to access the Analyst portal. We rename the username at that point, and we have a process we go through to do that. Now, suddenly there's a renamed user who appears in the database as an analyst, sees all the icons and everything that goes along with the analyst portal view, but sees no IRs or SRs in any folder. What could be wrong? He has the Analyst View, but not the content.