Tables for SLAs
We have 2 SLAs for Priority 1 Incidents.
1) Timer on Acknowledge
2) Timer on Resolve
I want to write a report to show both of these metrics. It looks like Analytics only has one SLA. I couldn't find the two metrics in the ServiceManagement database and I know they're hidden in the ServiceManager db. Just can't find them.
How do I make this happen?