Review Activity - Rejection Comments Included in Email Notification

SCSM_CreatorSCSM_Creator Member IT Monkey ✭

When drafting an email template, what tag would I use to include the reason why a review activity was rejected? I tried a couple, but nothing seems to be working.

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Answers

  • SCSM_CreatorSCSM_Creator Member IT Monkey ✭
    edited November 2019 Accepted Answer

    @Billy_Wilson - thank you! Worked like a charm!

  • SCSM_CreatorSCSM_Creator Member IT Monkey ✭

    @Billy_Wilson is there a way to direct a user to an individual reviewer based on their response? For example, if a reviewer failed the activity is there an email tag we could use to direct the end user to them for further clarification regarding the denial?

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