Exchange Connector will not update Incidents
Just migrated to SM 2019 the Exchange Connector cannot update existing incidents, creating new incidents works. In the event log I get error message below.
I have tried a different template to use when incidents are updated, I even created a new template, and also tried using the template used when creating new incidents.
Exchange Connector: Unable to process mail item. Subject="RE: A Support Ticket ID [IR165287] Has Been Assigned To You", Error Message=Value cannot be null.
Parameter name: typeProjection